Terms & Conditions


1. Contract and dispatch policy
A Contract between the customer and “Iona Stern for the sale of our products will only exist once an order has been accepted, processed and despatched. Payment will only be taken on despatch of product. This does not affect the customer's statutory rights. Iona Stern reserves the right to cancel any order at any time providing no payment has been taken. Prices and availability of goods is subject to change without notice.

All artwork is not for resale or commercial use.  

Please email iona@ionastern.com if you are interested in selling my work.  Artworks may not be reproduced in any way.

2. Prices
The price shown for the goods does not include postage and packing. 

3. Cancellation and Returns
If you are not satisfied with the goods or have changed your mind you have the right to cancel within seven days of the contract, or seven days of receipt of the goods (whichever is the later), return the goods and receive either a full refund of your monies or replacement goods. Please send an e-mail to us at enquiries@ionastern.com before you return goods, telling us that you are returning the goods and why.

We hope you won’t be dissatisfied with your artwork, but should the occasion arise please send returns to:
Iona Stern, 2 Castlebar Road, Ealing, London W5 2DP

We advise that you return goods in their original packaging and state, using a recorded method of delivery and obtain a ‘proof of posting’ certificate from The Post Office or your carrier. 

This will cover you if the goods are lost in the post. Iona Stern will not be held responsible for any returns that do not reach us, and you will be charged for any lost items.
Please note we will only refund the postage and packaging charge for returns if the product is damaged, faulty, or does not match your order.

Refunds will be processed within a maximum of 30 days after receipt. You will receive an email to confirm once the refund has taken place but it may take a few days to show on your bank statement.

Any damaged goods must be notified to Iona Stern at iona@ionastern.com within 2 days of receipt. We ask that you return the goods to us straight away and upon receipt of the goods, we will arrange for the item to be exchanged or refunded. We will reimburse you the cost of returning the faulty or damaged goods and we will pay the cost of delivering any replacement to you.

4. Colours
The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.

5. Confidentiality
All confidential information, including credit card details, are held securely and only transmitted in encrypted form. Customer details are not passed to third parties and are used only in accordance with GDPR 2018.

6. Indemnity
You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.

7. Jurisdiction
Use of this site means you agree to the terms and conditions of use of this website, which constitutes a contract governed by English Law. By placing an order with Iona Stern you will be deemed to have read, understood and agreed to these Terms and Conditions.

8. Consumer Rights
None of the above Terms and Conditions affects your statutory consumer rights.

9. Contact Information
Iona Stern is an artist and works from her studio at 2 Castlebar Road, London W5 2DP. Landline telephone number 020 8998 6562, Email iona@ionastern.com.  

10. Intellectual Property Rights
The content of this website is Copyright of Iona Stern which retains all rights in respect of any or all of the material. The content may not be copied, reproduced, re-distributed, re-sold, stored in a retrievable system or transmitted in any form by any means, electronic, mechanical, for photocopying, recording or otherwise, without prior permission in writing of Iona Stern. Modification of the materials or use of the materials for any other purpose is a violation of Iona Stern’s copyright and other proprietary rights. For the purposes of this Agreement, the use of any such material on any other website or networked computer environment without express written approval from Iona Stern is prohibited.

11. General Disclaimer
The materials in this website are only for general information or use and are without warranties of any kind either express or implied. To the fullest extent permissible pursuant to applicable law, Iona Stern disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.
In no event shall Iona Stern be liable for any special, indirect or consequential damages or any damages whatsoever arising out of or in connection with the use of the site, or use of information contained within Ionastern.com
Iona Stern uses reasonable care to make sure the information appearing on this website is accurate and up to date, but does not accept any responsibility for any inaccuracies or errors.      

12. Links to Third Party Sites
This site ionastern.com includes links that will allow you to leave the site. These linked sites are not under the control of Iona Stern and Iona Stern is not responsible for the content of any linked site or any link contained in a linked site, or any changes or updates to such sites. Iona Stern is not responsible for webcasting or any other form of transmission received from any linked site. Iona Stern is providing these links only as a convenience, and the inclusion of a link does not imply endorsement by Iona Stern of any site.

13. Amendments
Iona Stern may make amendments to the website access, information and services described herein at any time without notice. Iona Stern may make changes to the Terms and Conditions without notice. Changes will be effective immediately after posting to this website and you will be deemed to have accepted any change if you continue to access the website after that time.

14. Limitation of liability
Under no circumstances, including, but not limited to, negligence, shall Iona Stern be liable for any special or consequential damages that result from the use of, or the inability to use correctly, the materials advertised or made available from this site. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. In no event shall Iona Stern’s total liability to you for all damages, losses, and causes of action (whether in contract, tort (including, but not limited to, negligence or otherwise) exceed the amount paid by you, if any, for accessing this site.