Cookie & Privacy policy


Iona Stern operates in accordance with the GDPR 2018. To provide the services offered by this website it is necessary for us to gather, use and disclose (“Use”) certain information about our customers (“Data”). This statement sets out the principles governing our “Use” of “Data”. By registering to use this website you agree to this “Use”.

How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about products for sale, leave us your details at an art fair or at an exhibition. When ordering products from Iona Stern you will provide certain data, such as your contact details, gathered through the completion of our online forms and every time you email us your details. We will store this data and use it to contact you, personalise any offers to you, provide you with details times be responsible in how we use your personal details.

What type of information is collected from you?
The personal information we collect might include your name, address, email address, IP address. If you purchase a product from us, your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

We will only disclose any personal information to members of Iona Stern staff and any third parties involved in the management and processing of your orders and enquiries.
We don’t share your personal information with anyone except to comply with the law or protect our rights.

On-line Data is captured through a secure connection (https).
Internet technologies like ‘cookies’ (small text files placed on your device) capture information, such as your preferences. You are able to control these using tools in the settings of your computer.

Visiting our Website captures analytical information such as:
•    IP address
•    Type of operating system
•    Web browser
•    Activities on our Website, such as the pages you visit

How is your information used?
We use your information to: 
•    To process orders that you have submitted
•    Provide you with details of our service, areas of related interest and products
•    To notify you of new art shows and fairs
•    To contact you in response to your enquiry
•    For our Internal records

We also collect information on how visitors use our website through webstats. In accordance with Google Analytics our data retention period is 26 months.

Your personal data is stored on our computers and on back up drives with access limited to authorised users.
We store your personal information securely on our webservers for the on-going operation of your orders.
When unsubscribing from our email your data will be removed from the Subscribers database.
Once data is no longer needed, we will delete it.
Personal Data will be stored on our internal server for accounting and record keeping purposes in line with HMRC policies. With limited authorised access only permitted.

Consent is gained by submitting a personal email request.
Consent is gained by written form such as; email, letter, completed form, hand written in the sign-up book at shows and fairs.
Consent is gained by placing an order through our website

Record Keeping
We use MailChimp to send out details of forthcoming shows and new work. They store data via secure access in compliance with GDPR. The subscription list is managed by Iona Stern and updated regularly.
You are welcome to opt-out at any time.
Unsubscribe from our email/updates via the link
Send a personal email requesting to opt-out of receiving further communication from Iona Stern.
You have the Right to Erasure. Contact requesting the Right to be Forgotten. We will then delete all personal data held on file.

Data breach procedures
a. Procedures are in place to detect, report and investigate any threat to our on-line services and collected data via Owl & Giraffe Limited, our IT developer.
b. Should breached data include Customers data those Customers will be informed via email and we will take reasonable steps to minimise harm and secure Customer Personal Data.
c. Notification of or response to a data breach will not be construed as an acknowledgement of any fault or liability by Iona Stern.

Third party links
There are links to external websites on our website. We have no control on the content of websites outside the domain and are not responsible for protection and privacy on these websites.

Third party provider
Iona Stern works with Owl & Giraffe Limited -
This website privacy policy was updated on 16th June 2018. There will be occasions when this is updated. The updated version will be available on this page.
If you have any queries regarding these policies or concerning your personal information or would like to update your personal details please contact or by post to Iona Stern, 2 Castlebar Road, London W5 2DP.

Use of 'cookies'
Like many other websites, our website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalised service.
It is possible to switch off cookies by setting your browser preferences to disable Cookies. Turning cookies off may result in a loss of functionality when using our website. You can also clear cookies saved on your computer at any time.